FAQ

Support & Service

Q: Can I store the goods? How much does it cost for the goods to be stored in your warehouse every day?
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A: Yes, our warehouse can provide 1 month of free storage, so there is usually no need to worry about storage fees.
Q: Will you charge extra for oversized and overweight products?
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A: For large-sized and overweight products, our company has a separate truck transportation channel, which can help customers save a lot of costs and do not need to pay extra oversized or overweight fees.
Q: Are there any other hidden fees when receiving the goods?
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A: For DDP transportation, after we confirm the total cost, we will clearly list all the fees, and there are no hidden fees during transportation. If using DDU or other transportation channels, we will explain all the fees to you in advance.
Q: Do you provide cargo insurance?
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A: Yes, if you are still worried about the safety of the goods or worried about the high value of the goods, we can help you buy insurance, which will protect the value of your goods well.
Q: Do you provide supplier pickup service?
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A: Yes, we can provide pickup and collection services if you need.
Q: How can I pay?
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A: You can pay via Alibaba, bank transfer (T/T).
Q: How can I track my shipment?
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A: We will send you the tracking number after the shipment is arranged. You can check it on the official website by yourself. If you don't have time to check it, we will also update you the shipping status regularly every week.